Terms and Conditions


All orders to be placed online using our Shopify shopping platform at MATCHBOXJEWELLERY.COM

Once the transaction has been processed, we will confirm your order has been placed via an automated email, and the item will be shipped out by your chosen delivery method.

We do not accept telephone orders or showroom visits.

Refunds, Exchanges and Cancellations

Due to hygiene, we do not accept refunds or exchanges on our earrings, however if your item arrives faulty and we are notified the day it arrives, we will arrange a complementary exchange.

Unfortunately you cannot cancel your order once it is placed.

More information can be found on our FAQ page.

Prices and payment

All of our jewellery is prices in GBP and are inclusive of VAT. We reserve the right to change our prices at any given time.

We accept most major debit and credit cards, as well as Paypal.

International orders will be VAT deductible, which will be taken at Check Out via our Shopify platform.

International Shipping

We ship internationally via DPD, which can be found on our FAQ page.

Please note that international orders may be subject to a custom duty and tax. This is your responsibility to pay once it arrives in your country. Your jewellery will not be released until this tax is paid.

Intellectual Property

All content and information on MATCHBOXJEWELLERY.COM are the property of Matchbox Jewellery Limited. This includes copy, jewellery, photography, logo and slogans.

You may not copy, imitate, use or extract any data or information from our website without our permission. For press images and copy, please email info@dpublicrelations.co.uk