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Privacy Policy

The “Site” MATCHBOXJEWELLERY.COM is owned and run by Matchbox Jewellery Ltd (“we”, “us” or “our”).

We understand the importance of your privacy, and we make sure your privacy and data is protected at all times. We also notify you if information is collected from our Site and why, along with what your data may be used for. We do not sell on or use your data other that for marketing or your consumer experience, nor do we collect data without your permission.

MATCHBOXJEWELLERY.COM collects information when you order so we can make your shopping experience more personal and tailored to you. It may also be used for marketing purposes unless stated otherwise.

We may gather your information when you subscribe to our newsletter, join our social channels, place orders, sign up to competitions or receive special offers. We may also gather information based on any feedback reviews, comments and other platforms where you engage with us.

By registering your data and personal information on our Site, you give consent to the use of your personal data in accordance with our Privacy Policy. You must be 16+ to sign up, otherwise you must obtain authorisation from a parent or guardian before joining.


in relation to your personal data, we may obtain your title, full name, delivery and billing address, contact phone number, email address and social media handle.

If you would not like your information stored or used for marketing purposes, please click the ‘Unsubscribe’ link on our mail-outs, or email us at hello@matchboxjewellery.com to ask to be removed from our database. Alternatively, if you would like to know what data we hold for you, please also email hello@matchboxjewellery.com and we will get back to you within 21 working days.

All personal information we hold will be held securely in a password protected format.

Our site may use cookies to track shopping behaviour and pattern, and storing cookies is common for most websites so that we can store and identify customer behaviour and shopping habits. If you choose not to ‘allow cookies’, you may still be able to browse our website and purchase items. We run in line with the ICC UK Cookie Guide.

In order to process an order we will need to take payment, which is either through a credit or debit card. We will therefore require your card number and expiry date, plus any security details that we may require to process the payment.

We use Shopify (a third party payment gateway) who are trusted and reputable to take these payments and protect your personal data.

Shopify Payments is PCI DSS compliant and is regulated by qualified security assessor Trustwave. We do not store any financial information from you.

Alternative payment methods include Paypal, where again we do not have access to your personal card details.

Our Privacy Policy may change at any time, so please check it regularly to stay updated with any new changes or amendments.